Our suppliers are critical partners in our commitment to operate responsibly and transparently.
We expect them to align with our standards for health, safety, human rights, environment, and community.
Our procurement process
We engage our suppliers and partners through a fair, formal process. All procurement and contracting decisions are based on best value expected to be received. This means considering:
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Supporting local suppliers
We are committed to promoting socio-economic development in the communities where we operate, including supporting local suppliers where feasible.
Glencore Code of Conduct
Our suppliers must operate lawfully and provide safe, healthy, and fair workplaces. We have zero tolerance for human rights violations and encourage environmentally sound business practices.
View our Code of Conduct, Supplier Code of Conduct, and other relevant policies on Glencore.com.
Download our Contractor Accreditation Application (PDF 500KB).
Please reach out to your Glencore contact to start the contractor accreditation process.
Supplier requirements
Our procurement process involves business planning, tendering, contract management and reviews.
All contracting companies performing any work onsite must be accredited and aligned with relevant legislation and Glencore Values, Code of Conduct and Corporate Practice.
Suppliers must also meet accreditation requirements in relation to our product stewardship and sustainable development policies.
Supplier enquiries
If you are a Queensland Metals supplier, please use the email links below to send us your enquiries:
- purchasing and accounts
- changes to master data (e.g. bank account and contact detail updates)
- site accreditation and insurances.
Alternatively, contact the Australian Zinc Procurement and Accounts Payable department on +61 7 3220 8000.
For more supplier information and answers to frequently asked supplier questions, visit Glencore Australia's website.
Coupa for suppliers
We strongly urge all our suppliers to register on the Coupa Supplier Portal (CSP).
The CSP is a free tool for suppliers to easily do business with Glencore and other customers who also use Coupa. Download the Coupa user guides for suppliers below.
Coupa Supplier Portal advantages:
- Receive, view, and manage all Purchase Orders (PO) in a central place.
- Create and submit electronic invoices linked to a PO.
- View invoice processing status.
- Update, manage, and maintain supplier information.
Suppliers purchasing
Frequently asked questions
Existing suppliers can email the team their Coupa queries.
For new suppliers:
- Request your Glencore contact to submit the GZ New Supplier form in Coupa and proceed with the internal approvals.
- Have your Know Your Counterparty (KYC) documentation ready for submission.
- If you will be working on site, ask your site contact to submit the application for contractor accreditation.
All suppliers should submit invoices via the Coupa Supplier Portal (CSP). Please refer to your Purchase Order for more information and instructions. You can download an example template for reference.
If access to the CSP is not possible (e.g. due to technical barriers), submit via the Coupa invoices email address.
When submitting an invoice, please ensure the quantity and price match the unit of measure of the Purchase Order. As an example, if the Purchase Order is based on days and daily rate, an invoice based on hours and hourly rate will incur an error.
For more information about invoicing please refer to the user guide.