Glencore's Agricultural Products business makes a significant contribution to Australia's agricultural industry. It runs one of the leading grain marketing, storage and logistics networks in Australia.
We engage with growers to make sure that our services continue to meet the needs and expectations of growers, and to ensure our exhaustive understanding of production from the farm level upwards.
Your Opinion Matters online portal
Growers can give us feedback at any time through an online portal called Your Opinion Matters.
Feedback is automatically directed to the relevant person within the business and followed up within 48 hours.
We conduct an annual review of our storage and handling operations and the services we provide to grower customers. This includes an online survey sent to all grower customers.
In 2015, 280 surveys were completed: 45% of respondents stated that our delivery and operations had improved, with 92% believing it had improved or was comparable to the 2013/14 harvest.
Strategic site committees
Our Viterra storage and handling business has a grower representative structure, to further facilitate effective consultation.
This consists of strategic site committees, which provide local information and advice to inform Viterra's storage and handling operations.
We consult with the committees on grower feedback, service levels and future trends that may lead to changes in site operations, to improve customer satisfaction and service delivery during harvest.
Industry and community investment
We sponsor grower groups involved in research, development and extension, to enhance the productivity and profitability of farming enterprises. We also contribute to various community clubs, groups and events, in regional grain growing areas, to further support our relationship with growers.